Frequently Asked Questions
How long will my registration pack take to arrive?
We try to post out registration packs within 2 weeks, although please allow up to 28 days during busy periods. Registration packs for earlier rides are prioritised. Late entries purchased on the Thursday or Friday before an event will be available to pick up from the administration tent at the start of the ride.
Can I register on the day of the ride?
Yes (please note that entry fee will be slightly higher on the day)
Can I transfer my booking from one ride to another?
Sorry, events are non transferrable
My entry pack is missing my ID/entry card?
In this case you can pick up a new one from our administration tent at the start of the ride.
I can’t find my transport ticket?
If you have pre-booked transport with us please bring along your confirmation email reflecting this.
Can I book transport on the day of the ride?
As spaces are limited it’s best to pre-book transport to guarantee a seat. Any spaces on the day are sold on a strictly 'first-come, first-served' basis.
Can I take my tandem on the transport?
Yes, we are able to take tandems. Transport tickets are sold with consideration to seating allocation on our coaches so are sold per person – i.e. a 2 seater tandem would require 2 transport tickets.
How much is entry if riding a tandem?
Registration fee is per person only
Can I change a rider on my team?
Yes- please contact us on enquiries@bike-events.com with details
Can I change my start time to ride with a friend?
The start times are a guide only – you do not need to inform us if you wish to change your start time
Can I have a copy of the route map before the ride?
Due to possible last minute route changes we will provide a printed route map ON THE DAY OF THE EVENT ONLY
Are all your rides on road?
All our rides are on road, unless otherwise stated - please check individual ride pages on the website for details (under 'Other Info').
I signed up for the 100 mile ride but want to change to the 50 (and vice-versa)
No problem - please contact us on enquiries@bike-events.com with details
Can we put up a tent for our team at the finish?
This will vary with each event due to space and access, please contact us using teams@bike-events.com to discuss options
Can I add myself / others to an already registered team?
Yes. Anyone can add themselves to a pre-registered team if it was originally registered as ‘public’. On the corresponding ride booking page simply enter the number of places required in the ‘Team Entry’ field and click on ‘next’ – then choose from the list of publicly listed teams in the next dialogue box.
Teams created as ‘private’ can be added to ONLY by the original registrant (usually the team leader) and they need to log into their user account using the same email address as for the original booking and then use the appropriate ride booking page, as described above.
Please note that all team entries will be sent to the team leader for distribution.
A ‘private’ team can be converted to ‘public’ (i.e. made available for others to book onto directly) by the team leader. To do so, they must log into their account, choose ‘team details’ from their account menu and make the appropriate changes.
When I registered I didn’t book transport – can I add it now?
If you registered an account with us when you booked your place on the ride, you will be able to add transport – simply log into your account and book the required transport on your 'My Bike Events' page. If you did not register an account when making the original booking, you can still create an account now and book required transport but to do so you must use the same email address used for the original booking.
Do I have to raise a minimum amount of sponsorship?
We encourage all riders to raise much-needed sponsorship for the charity asociated with each ride and a sponsor form for use in raising sponsorship will be sent with your registration pack.
There is no requirement to raise a minimum amount of sponsorship on any of our rides and all funds raised are gratefully received by the charities concerned.
Please make sure that funds raised are returned to the charity, with cheques made out to them and NOT BIKE EVENTS - the address will be shown on the sponsor form.
Do I have to wear a cycling helmet?
While cycle-helmets are not currently compulsory in the UK, we strongly recommend that everyone taking part in our rides wear them.
I just booked on a ride and paid online - how can I be sure my registration was successful?
On successful purchase of a place on a ride, riders receive a confirmation email from SagePay, who take payments on our behalf.
The email from SagePay will contain a unique 3/5 digit transaction code ('xxx-xxxxx') which should be quoted on any enquiries.
Can I raise sponsorship for a charity other than that associated with the ride?
Each ride has an official charity sponsor, whose logo and mission statement appear on the homepage of each individual ride. The charity's sponsor form is sent with each rider registration pack and we encourage all riders to raise sponsorship for them. Where riders wish to raise sponsorship for an alternative charity, we suggest that 20% of the total raised be donated to the official charity, as without their support the ride would not be held.
In this case, a sponsor form other than the one sent with the registration pack should be used to collect sponsorship - the amount for the official charity being returned to their appeals office – the address will be on the official sponsor form included in the rider pack